1. General Provisions

1.1. To start trading on a real deposit, the Client needs to transfer funds to the

trading account opened by him with the Company (hereinafter referred to as the Client’s

Account).

1.2. The amount of funds in the Client’s Account is the Account Balance.

1.3. The reason for the emergence of the Company’s financial obligations to the

Client is the appearance of a corresponding entry in the trading platform about the Client’s

deposit of funds to the Client’s Account.

1.4. The amount of the Company’s monetary obligations in relation to the Client is

determined based on the amount of the Client’s Account Balance as of a specific date and

time.

1.5. The Company’s financial obligations to the Client are always limited to the

amount of the Client’s Account Balance.

1.6. The Company’s financial obligations in relation to the Client are terminated at the

moment the Client withdraws all funds from the Account.

1.7. In the process of performing the operation of crediting funds to the Account, the

Company offers the Client to choose one of the available methods of replenishing the

deposit. The method chosen by the Client to replenish the deposit is also the method of

withdrawing capital.

1.8. The Client understands and agrees that the payment systems offered in the

trading platform are not partners of the Company. In particular, the Company is not

responsible for any interruptions in the operation of the payment system, including, but not

limited to, late receipt of funds to the Client’s Account or their non-receipt.

1.9. All risks, directly or indirectly associated with the use of a particular payment

system, fall on the Client. In order to find out the reasons and circumstances of erroneous

(unstable) operation of the payment system, interruptions in its operation, the Client has the

right to apply with a corresponding claim to the representatives of this payment system.

1.10. The Client undertakes to notify the Company about sending a claim to the

address of the payment system within 24 hours from the date of its sending by sending an

appropriate letter to the Company’s e-mail: support@primaxoptions.com.

2. Registration

2.1. The client undertakes to independently register on the Company’s website,

providing information about himself on the issues proposed in the registration form, and

also to keep this information up to date.

2.2. The process of registering a Client includes filling out a questionnaire in the

prescribed form, opening an account, choosing a method of replenishing a deposit (account)

for trading, replenishing an account, and, if necessary, confirming the Client’s personal data

by providing the Company with additional documents (account verification).

2.3. Registration of the Client on the Company’s website is an acceptance of the User

Agreement for the provision of services. The client guarantees to provide accurate, complete

and reliable information about himself in accordance with all the requirements of the

registration forms on the Company’s website.

2.4. By registering on the Company’s website, the Client fully accepts the terms of

this Payment Policy and its annexes.

2.5. During carrying out various types of checks on the identification of the Client and

/ or his funds, as well as the tools he uses (account verification stage), the Company has the

right to request, and the Client is obliged to provide any documentation requested by the

Company. In particular, the Company has the right to request from the Client identification

documents (passport, driver’s license, national id card), documents confirming the Client’s

place of residence (passport page with registration, bank statement, utility bill), his financial

position, documents that are the basis for the legal possession and disposal of funds on the

Client’s Account, as well as any other documents at the discretion of the Company.

2.6. The client provides the required documentation within 5 (five) days from the

date of receipt of the relevant request from the Company, in the manner agreed with the

representatives of the Company.

2.7. The verification process takes up to 10 working days from the date the Company

sends a notification to the Client about the need to confirm his personal data. In some cases,

this period may be increased up to 30 (thirty) working days at the discretion of the Company.

3. Deposit

3.1. To deposit the Account, the Client needs:

3.1.1. place a request for depositing funds through your Personal Account in your

account profile;

3.1.2. choose the method of deposit the account (the Company offers a various

payment systems that are available to the Client and are reflected in his Personal Account);

3.1.3. indicate the currency in which the account will be deposited and, accordingly,

the currency of the account itself;

3.1.4. enter the amount of deposit;

3.1.5. fill out the proposed form by entering the requested data.

3.2. The term of receipt of the Client’s funds to the Account depends solely on the

payment system chosen by the Client. The company does not have the ability to influence

this period in any way.

In particular, operations for depositing funds when using electronic payment systems can

occur instantly, when using a bank transfer – from 3 (three) to 45 (forty five) days, depending

on the bank used by the Client and the correspondent bank.

4. Withdrawal

4.1. The Client has the right at any time to withdraw funds (in full and in part) involved

in the operations (transactions) carried out by him from his Account by sending a

corresponding request to withdraw funds to the Company.

4.2. The Client’s order to withdraw funds from the account has to meet a number of

conditions, including:

– the Client’s application has to be formed taking into account all the norms and

restrictions of the current legislation of the countries under the jurisdiction of which this

operation goes;

– the Client’s application has to comply with the provisions of this Payment Policy, as

well as other documents of the Company governing the Client’s operations;

– the Client’s application has to be created and sent to the Company through the

Client’s Personal Account, in addition, it is indicated in the “History of balance transactions”

section, as well as in the Company’s system for recording client requests. An application

sent in another way is not accepted for consideration by the Company;

– The Client has the right to dispose of funds only in the amount of his Account balance

at the time of sending the request for withdrawal of funds. If the Client’s request for

withdrawal of funds contains an amount that exceeds the balance of the Client’s Account at

the time of sending the request (taking into account all fees, deductions and mandatory

payments established by the rules of the Company), the Company has the right to refuse to

execute such a request;

– Withdrawal of funds is carried out in the same way as the deposit of the Client’s

Account was done. At the same time, the Company reserves the right to limit the amount of

withdrawal of funds to the payment system by the amount of deposit the balance of the

Client’s Account from this payment system. The Company also has the right to withdraw the

Client’s funds to a payment system different from the one with which the Client deposited

the Account Balance. The Company makes this decision in each case individually and at its

own discretion. In this case, the Client is obliged to provide all the information requested by

the Company (details, etc.) on payment documents.

– In case of successful deposit with a bank card in the Client’s account, withdrawals

will only be available after completing the full account verification procedure, including

verification of the bank card, used for making a deposit.

4.3. To provide services for the execution of the Client’s request to withdraw funds to

the Client’s External Account, the Company has the right to engage third parties (Agents). At

the same time, the Company is not responsible for the actions and / or inaction of such

persons.

4.4. Withdrawal request is made by the Client in the Account currency. If the account

currency differs from the transfer currency, the debiting will be made in the account currency.

In this case, the funds are converted into the account currency at the rate that was set by the

Company at the time of the write-off operation.

4.5. The currency in which the Company makes transfers to the Client’s External

Account (based on the currency of the Client’s Account and the Method of debiting) may be

reflected in the Client’s Personal Account.

4.6. The amount of obligatory payments, commissions and other costs when carrying

out the operation to withdraw funds from the Client, as well as the conversion rate, are set by

the Company and can be changed by it unilaterally at any time. At the same time, the

conversion rate may differ from the rate set by the central banks of the countries, as well as

from the market rate of currencies.

4.7. The Company has the right to regulate the amount of withdrawal of the Client’s

funds, as well as set the limits of such amounts (maximum and minimum), depending on the

withdrawal currency, account currency and / or the method of the Client’s operation. Such

restrictions may be reflected in the Client’s Personal Account at the time of his submission

of an order to withdraw funds.

4.8. On the request for withdrawal of funds received from the Client, the Company

makes a decision within 7 (seven) days from the date of its receipt. In some cases time can

be increase up to 14 (fourteen) days.

4.9. If the funds have not been credited to the Client’s External Account within the

period specified in clause 4.8. of this Policy, the Client has the right to contact the

representatives of the Company in order to find out the reasons for this situation.

4.10. If the Client made a mistake in the details when placing an order for withdrawal

of funds, as a result of which the funds were not credited to the Client’s External Account, the

consequences in the form of additional payments (costs, commissions, deductions, etc.) are

the responsibility of the Client and is paid for his account.

4.11. If the Client’s income exceeds the amount of deposit, it is possible to withdraw

such income to the Client’s External Account only in a specially established procedure

agreed by the Parties, and if the Client has made a deposit to his account in a certain way,

the Company has the right to withdraw the previous deposit by the Client in the same way.

5. Withdrawing methods

5.1. Bank Wire transfer:

5.1.1. having formed a request through a Personal Account, through a bank

wire transfer, the Client can receive funds at a convenient time, provided that the Company

works with this transfer method;

5.1.2. The Client understands and accepts that the Company is not responsible for

the timing of the bank wire transfer;

5.1.3. The client submits a request to withdraw funds to a bank account opened

exclusively in his own name;

5.1.4. The Company transfers funds in accordance with the details specified by the

Client in the corresponding application. It is assumed that the specified bank account

belongs to the Client.

5.2. Electronic payment:

5.2.1. Having formed a request through the Personal Account, by means of an

electronic transfer, the Client can receive funds at any time convenient for him, provided that

the Company works with this transfer method;

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5.2.2. The client submits an application for the withdrawal of funds to an electronic

account registered (opened) exclusively in his own name;

5.2.3. It is assumed that the electronic account indicated by the Client belongs to the

Client;

5.2.4. The Company transfers funds in accordance with the details specified by the

Client in the relevant request;

5.2.5. The Client understands and agrees that the Company is not responsible for the

timing of the electronic payment, as well as for software failures and other technical failures

that impede the execution of the Client’s request and are not dependent on the will of the

Company.

5.3. The list of withdrawal methods is open and can be supplemented by the

Company unilaterally at the discretion of the Company. This information will be reflected in

the Client’s Personal Account.

6. Refund

6.1. The Client’s funds, within the Section 6 of this Payment Policy, it should be

understood the funds that were credited by the Client to the personal Account, but

were not involved in any operation (trade) on the Company’s trading platform. The

Client either did not use the credited funds to make (conclude) trade or, after

replenishing the Account Balance, did not perform any operation.

6.2. The Client has the right to withdraw funds (in full and in part) from his Account at

any time by sending a corresponding request for a refund to the Company.

6.3. The Client’s request for a refund has to meet the following conditions:

– be formed taking into account all the norms and restrictions of the current

legislation of the countries under the jurisdiction of which this operation falls;

– comply with the provisions of this Payment Policy, as well as other documents

of the Company regulating the Client’s operations;

– created and sent to the Company via the Client’s Personal Account, and also

reflected in the “Balance operations history” section and in the system for

recording client requests. The request can also be sent by the Client via e-mail to

the following email address of the Company: support@primaxoptions.com. An application

sent in any other way or to another email address is not accepted for

consideration by the Company.

6.4. The Client has the right to dispose of funds only in the amount of the balance of

his Account at the time of sending a request for a refund. If the Client’s request

contains an amount that exceeds the balance of the Client’s Account at the time

of sending the request (taking into account all commissions, deductions and

mandatory payments established by this Payment Policy and / or other

documents of the Company or the Company itself), the Company has the right to

refuse to execute such a request.

6.5. Refunds are made in the same way as the Client’s Account was deposited. At the

same time, the Company reserves the right to limit the amount of withdrawal of

funds to the payment system by the amount of deposited balance of the Client’s

Account from this payment system. The Company also has the right to make a

refund of the Client’s funds to a payment system different from the one with

which the Client deposited the Account Balance. The Company makes this

decision in each case individually and at its own discretion. In this case, the Client

is obliged to provide all the information based on payment documents requested

by the Company (details, etc.) .

6.6. To provide the service for the execution of the Client’s request to return funds to

the Client’s External Account, the Company has the right to engage third parties

(Agents).

6.7. The request for a refund is made by the Client in the currency of the Account. If

the account currency differs from the transfer currency, the debiting will be made

in the account currency. In this case, the funds are converted into the account

currency at the rate that was set by the Company at the time of the write-off

operation.

6.8. The amount of compulsory payments, commissions and other costs when

carrying out a request to return the Client’s funds, as well as the conversion rate,

are set by the Company and can be changed by it unilaterally at any time. At the

same time, the conversion rate may differ from the rate set by the central banks

of the countries, as well as from the market rate of currencies.

6.9. Payment system providers may establish cases in which funds are credited to the

Client’s External Account in a currency other than the currency of the External

Account.

6.10. The Company has the right to regulate the amount of refund of the Client’s funds,

as well as set the limits of such amounts (maximum and minimum), depending

on the withdrawal currency, account currency and / or the method of the Client’s

operation. Such restrictions may be reflected in the Client’s Personal Account at

the time he submits a request to the Company for a refund.

6.11. On the request for a refund received from the Client, the Company makes a

decision within 7 (seven) days from the date of its receipt. In some cases, the

period may be increased to 30 (thirty) days.

6.12. If the funds have not been credited to the Client’s External Account within the

period specified in clause 6.11. of this Payment Policy, the Client has the right to

contact the representatives of the Company in order to find out the reasons for

this situation.

6.13. If the Client made a mistake in the details when placing a request for a refund, as

a result of which the funds were not credited to the Client’s External Account, the

consequences in the form of additional payments (costs, commissions,

deductions, etc.) are the responsibility of the Client and is paid for his account.

6.14. If the Client deposited the Account balance in a certain way, and the procedure

for refunding funds differs from the procedure established by this section of the

Payment Policy, the Company has the right to return the amount previously

credited by the Client in the same way within the terms determined by the

Company unilaterally.

7. Taxes

7.1. The Company is not a tax agent and does not provide information about the

Client’s operations to third parties. Such information can be provided only upon receipt by

the Company of an official request from a competent state authority, sent in accordance with

the legally established requirements and rules for such a request.

8. Obligations

8.1. All payments (and their components) made by the Client are the responsibility of

the Client.

8.2. The Company is not responsible for the actions of third parties engaged in

intermediary activities related to the provision of services for the execution of the Client’s

order to deposit and / or withdraw funds.

8.3. When the Client deposits the Account, the Company’s financial responsibility

begins from the moment the Client’s funds are received into the Company’s bank account

and / or to the Company’s account in the payment systems indicated on the Company’s

website.

8.4. If the Company detects any kind of financial actions that are fraudulent in nature,

as well as any other actions, financial transactions that contradict the norms of international

and domestic law, the Company has the right to cancel such action (transaction) and block

the Client’s Account.

8.5. The responsibility of the Company in terms of withdrawing funds from the

Client’s Account terminates at the time of debiting funds from the Company’s bank account

and / or from the Company’s account in the payment systems indicated on the Company’s

website.

8.6. In the event of technical errors on the part of the Company when making any

kind of financial transactions, the Company has the right to cancel such transactions, as well

as their results. In this case, the results of the services provided by the Company are subject

to cancellation by the Company.